Privacy Policy | ClinoView

ClinoView LLC Last updated: June 25, 2026

ClinoView LLC ("ClinoView," "we," "our," or "us") respects your privacy and is committed to handling information responsibly. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use the ClinoView platform and related services (collectively, the "Services").

If you are a clinic or healthcare organization using our Services, this policy describes how we handle your account information and the patient data you upload or generate through the platform.

1. Information We Collect

1.1 Account Information

When you create an account, we collect information such as:

Name and contact details of the account holder or authorized representative.
Organization or clinic name.
Email address and phone number.
Billing contact information.

1.2 Clinic and Practice Information

As part of setting up and using the Services, we may collect:

Clinic name, address, and contact details.
Professional license information provided by the account holder.
Subscription and plan details.
Configuration and settings for your account.

1.3 Patient Information

The Services allow clinics to collect, store, and manage patient information as part of their clinical workflows. This may include:

Patient names, contact details, and demographic information.
Medical history, intake forms, clinical notes, and assessments.
Clinical documents, reports, and uploaded files.
Any other information that the clinic chooses to enter or upload.

ClinoView processes this information solely on behalf of the clinic as a data processor. The clinic remains the data controller and is responsible for how patient information is collected, used, and disclosed. See Section 12 for more detail.

1.4 Uploaded Files

Customers may upload documents, forms, PDFs, images, and other files through the Services. We store and process these files to provide the Services and do not use them for any other purpose.

1.5 Usage and Technical Data

We automatically collect certain technical information when you use the Services, including:

IP address and device type.
Browser type and version.
Pages and features accessed within the platform.
Timestamps and session duration.
Error logs and performance data.

This information helps us maintain and improve the Services.

1.6 Cookies and Similar Technologies

We use cookies and similar tracking technologies to operate and improve the Services. These may include:

Essential cookies: Required for the platform to function, such as session management and authentication.
Analytics cookies: Used to understand how the Services are used so we can improve them.
Preference cookies: Used to remember your settings and preferences.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of the Services.

2. How We Use Information

We use the information we collect to:

Provide, operate, and maintain the Services.
Process payments and manage Subscriptions.
Respond to support requests and communicate with Customers.
Send service updates, security alerts, and administrative notices.
Analyze usage patterns to improve the platform's features and performance.
Detect, investigate, and prevent fraud, abuse, or security incidents.
Comply with legal obligations.

We do not use Customer Data or patient information for advertising, marketing to third parties, or any purpose unrelated to delivering the Services.

3. AI Processing

Some features of the Services use artificial intelligence to assist with tasks such as report generation, document analysis, and workflow automation. When the Customer uses these features, relevant data — including clinical notes, forms, and uploaded documents — may be processed by AI systems to generate outputs.

AI processing occurs solely to provide the Services. AI outputs are workflow assistance tools only and are not medical advice or clinical decisions. Healthcare professionals must review all AI-generated content before it is used for any clinical purpose.

We do not use patient data to train AI models for purposes unrelated to the Services, and we do not share patient data with AI providers for purposes beyond the operation of the Services.

4. Third-Party Service Providers

We work with trusted third-party service providers to help us deliver the Services. These providers may process certain data on our behalf, including:

Cloud infrastructure and data hosting providers.
Payment processing providers.
Email and communications services.
Analytics and monitoring tools.

All third-party providers are contractually required to protect the information they process on our behalf, use it only for the purposes we direct, and maintain appropriate security standards. We do not sell your information to third parties.

5. International Data Transfers

ClinoView stores and processes data on infrastructure located in the United States. If you access the Services from outside the United States, your information will be transferred to and processed in the United States.

We implement appropriate safeguards when transferring data across borders to ensure that information remains protected in accordance with applicable privacy laws.

6. Data Hosting

Customer Data is hosted on cloud infrastructure located in the United States. We use providers with enterprise-grade security controls. ClinoView does not host data in the Customer's local jurisdiction unless separately agreed in writing.

7. Security

We implement reasonable technical and organizational measures to protect information against unauthorized access, disclosure, alteration, and loss. Our security practices include:

Encryption of data in transit and at rest.
Logical isolation of each Customer's data.
Role-based access controls and least-privilege principles.
Access and activity logging for security monitoring.
Regular backups and disaster recovery procedures.
Periodic security assessments.

Security controls are designed using industry-recognized practices commonly used to protect healthcare information.

No system is completely secure. If you become aware of a security incident involving your account, please notify us immediately at security@clinoview.com.

8. Data Retention

We retain Customer Data for as long as the Subscription is active. After a Subscription ends:

Customer Data remains available for export for 90 days following termination.
After the export period, Customer Data is permanently deleted from active systems within 90 days.
System metadata, access audit logs, and data transmission records are retained for six (6) years for compliance purposes. These records contain administrative activity only and do not include patient clinical records.

If a Customer's account becomes inactive for more than 90 days with no response to our notices, we may delete the data as described in our Terms of Service.

9. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including:

Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct inaccurate or incomplete information.
Deletion: Request that we delete your personal information, subject to legal retention obligations.
Portability: Request your data in a machine-readable format.
Objection: Object to certain uses of your information.

To exercise these rights, contact us at privacy@clinoview.com. We will respond within the timeframes required by applicable law.

Regarding patient data: If you are a patient whose information has been entered into the platform by a clinic, requests relating to your personal information should generally be directed to the clinic that collects and controls your data. We will assist the clinic in fulfilling such requests where required by law.

10. California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act ("CCPA") and the California Privacy Rights Act ("CPRA"), including:

The right to know what personal information we collect and how we use it.
The right to delete your personal information, with certain exceptions.
The right to correct inaccurate personal information.
The right to opt out of the sale or sharing of personal information.
The right to non-discrimination for exercising your privacy rights.

We do not sell personal information.

To submit a California privacy request, contact us at privacy@clinoview.com or as described in Section 9.

11. International Users

If you are located outside the United States, please be aware that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country.

By using the Services, you acknowledge this transfer and processing. We implement appropriate safeguards to protect your information in accordance with applicable international privacy standards.

Customers in jurisdictions with specific data protection laws (such as GDPR in the European Union or LGPD in Brazil) are responsible for ensuring their use of the Services complies with those laws, including obtaining any required authorizations for the transfer and processing of personal data.

12. Privacy Responsibilities of Customers

Clinics and healthcare organizations that use the Services act as data controllers for the patient information they collect and process through the platform. ClinoView acts as a data processor, handling that information on the clinic's behalf and only as directed.

Clinics are responsible for:

Obtaining all required patient consents before collecting or uploading patient information.
Complying with all applicable privacy and healthcare laws in their jurisdiction.
Maintaining their own privacy notices for patients.
Ensuring that the use of the Services complies with their professional and regulatory obligations.

13. Children

The Services are designed for use by healthcare professionals and organizations. We do not knowingly collect personal information from individuals under the age of 18 through our registration or account processes.

Patient data uploaded to the platform by a clinic may relate to minors. The clinic is responsible for ensuring that appropriate consents and legal authorizations are in place for processing minors' health information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on our website with a revised "Last updated" date and provide reasonable notice to Customers.

Your continued use of the Services after any updates constitutes your acceptance of the revised policy.

15. Contact

If you have questions, concerns, or requests related to this Privacy Policy, please contact us at:

ClinoView LLC Email: privacy@clinoview.com Website: clinoview.com