ClinoView Terms of Service

ClinoView LLC Last updated: June 25, 2026

1. Acceptance of Terms

By accessing, subscribing to, making a payment for, or using the Services, you agree to these Terms of Service ("Terms"). If you are accepting these Terms on behalf of a clinic, practice, or organization, you represent that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, do not use the Services.

2. Eligibility

To use the Services, you must:

• Be at least 18 years old.
• Be a licensed healthcare professional, clinic, or organization authorized to handle patient information under applicable law.
• Have the legal authority to enter into a binding agreement on behalf of your organization, if subscribing on its behalf.

ClinoView reserves the right to refuse access to any person or organization at its discretion.

3. Definitions

The following terms have specific meanings throughout these Terms:

• "ClinoView" means ClinoView LLC, a Florida limited liability company.
• "Services" means the cloud-based software platform, tools, and features made available by ClinoView, as described in Section 4.
• "Customer" means the individual, clinic, practice, or organization that subscribes to and uses the Services.
• "Customer Data" means all patient records, clinical information, intake forms, uploaded files, and other data submitted by the Customer through the Services.
• "Subscription" means the Customer's right to access and use the Services during a paid billing period.
• "Terms" means these Terms of Service, including any documents incorporated by reference.
• "Users" means individuals authorized by the Customer to access the Services under the Customer's account.

4. Description of Services

ClinoView provides a cloud-based healthcare software platform designed to support clinical operations. The Services include:

• Digital patient intake
• Clinical workflow management
• AI-assisted report generation
• Clinical document analysis
• Patient record management
• Multi-user access and permissions
• Clinical dashboards
• Healthcare workflow automation

What the Services are not: The Services do not provide medical advice, medical diagnosis, treatment recommendations, or clinical decision-making of any kind. AI-generated outputs are workflow assistance tools only and must always be reviewed and validated by qualified healthcare professionals before being used for any clinical purpose. See Sections 15 and 16 for more detail.

ClinoView may update, modify, or discontinue features of the Services from time to time. ClinoView will make reasonable efforts to notify Customers of material changes in advance.

5. Accounts

5.1 Account Creation

To use the Services, the Customer must create an account and provide accurate, complete information. The Customer is responsible for keeping account information up to date.

5.2 Account Security

The Customer is responsible for:

• Maintaining the confidentiality of account credentials.
• All activity that occurs under the Customer's account.
• Notifying ClinoView promptly at support@clinoview.com if unauthorized access is suspected.

ClinoView is not liable for losses caused by unauthorized account access resulting from the Customer's failure to protect its credentials.

5.3 User Management

The Customer may authorize Users to access the Services under its account. The Customer is responsible for ensuring that all Users comply with these Terms.

6. Subscription Scope

6.1 One Subscription Per Entity

A Subscription covers a single legal entity or clinic identified at the time of purchase. It may not be shared with, extended to, or used by other clinics, branches, affiliates, subsidiaries, or separate organizations without a separate Subscription or ClinoView's express written authorization.

6.2 Multi-Location Use

If the Customer operates multiple locations or entities and wishes to use the Services across them, each location or entity requires its own Subscription unless ClinoView has agreed otherwise in writing.

7. Subscription Terms

7.1 Month-to-Month

Subscriptions are billed on a monthly basis and renew automatically as described in Section 10.

7.2 Start Date

The Subscription begins on the date the Customer completes payment.

7.3 No Minimum Term

There is no minimum subscription period. The Customer may cancel at any time in accordance with Section 23.

8. Fees

Applicable fees are communicated to the Customer before subscribing and accepted at the time of purchase. By completing payment, the Customer confirms that they have reviewed and agreed to the fees presented.

All fees are stated in U.S. dollars (USD).

Fees do not include taxes, withholdings, VAT, GST, or similar charges, which are the Customer's responsibility as described in Section 11.

ClinoView may update its fees for future billing periods in accordance with Section 33.

9. Billing

9.1 Automatic Billing

By subscribing, the Customer authorizes ClinoView to charge the payment method on file for all applicable fees on a recurring monthly basis.

9.2 Failed Payments

If a payment fails or cannot be processed, ClinoView will notify the Customer. If the payment remains outstanding for more than 15 days after the due date, ClinoView may restrict the account to read-only access until the outstanding balance is settled. Continued non-payment may result in suspension or termination as described in Sections 22 and 23.

9.3 Updating Payment Information

The Customer is responsible for keeping payment information accurate and up to date. ClinoView is not liable for service interruptions caused by outdated or invalid payment details.

10. Automatic Renewal

Subscriptions renew automatically at the end of each billing period unless the Customer cancels before the renewal date in accordance with Section 23. By subscribing, the Customer authorizes ClinoView to charge the applicable fees for each renewal period.

11. Taxes

All fees are exclusive of taxes. The Customer is responsible for all applicable taxes, withholdings, duties, levies, and similar charges imposed by any government authority in connection with the Services, except for taxes based solely on ClinoView's net income. If ClinoView is required to collect taxes on behalf of the Customer, those amounts will be added to the invoice.

12. Customer Data Ownership

The Customer owns all Customer Data submitted to the Services. ClinoView does not claim ownership of Customer Data.

The Customer grants ClinoView a limited, non-exclusive license to process, store, and use Customer Data solely to provide the Services described in these Terms.

ClinoView will not sell Customer Data or use it for any purpose unrelated to delivering the Services.

13. Privacy Responsibilities

13.1 Customer Obligations

The Customer is solely responsible for:

• Obtaining all necessary consents and authorizations from patients before collecting, uploading, or processing their information through the Services.
• Complying with all applicable privacy, data protection, and healthcare laws in the Customer's jurisdiction, including any laws governing the handling of patient health information.
• Ensuring that the use of the Services aligns with the legal and professional requirements that apply to the Customer's practice.

13.2 ClinoView's Obligations

ClinoView handles Customer Data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy is available at clinoview.com/privacy.

14. Security

ClinoView implements reasonable technical and organizational measures to protect the confidentiality, integrity, and availability of Customer Data. These measures include:

• Encryption of data in transit and at rest.
• Logical isolation of each Customer's data.
• Role-based access controls.
• Access and activity logging.
• Regular backups and incident recovery procedures.

Security controls are designed using industry-recognized practices commonly used to protect healthcare information.

The Customer is responsible for maintaining the security of its own account credentials and for configuring user access appropriately within the platform.

15. Artificial Intelligence

Some features of the Services use artificial intelligence ("AI") to assist with tasks such as report generation, document analysis, and clinical workflow automation.

Important limitations:

• AI outputs are workflow assistance tools only. They are not medical advice, diagnoses, treatment recommendations, or clinical decisions.
• AI outputs may contain errors, omissions, or inaccuracies. They must always be reviewed and validated by a qualified healthcare professional before being used for any clinical purpose.
• ClinoView does not guarantee the accuracy, completeness, or suitability of any AI-generated output for any specific clinical use.

The Customer and its healthcare professionals are solely responsible for all decisions made using or in reliance on AI-generated content.

16. Clinical Responsibility

ClinoView provides software tools to support administrative and clinical workflows. It does not provide medical advice, diagnoses, treatment recommendations, prescriptions, or any form of clinical decision-making.

The Customer and its qualified healthcare professionals are solely responsible for:

• All patient care decisions, including diagnoses, treatments, and prescriptions.
• The clinical accuracy of all documentation created or generated through the Services.
• Ensuring that the Services are used appropriately within the Customer's clinical and regulatory context.

Nothing in these Terms creates a provider-patient relationship between ClinoView and any individual.

17. Clinical Instruments

The Services may be used to administer, score, or analyze clinical instruments, questionnaires, validated scales, or evaluation tools. The Customer is solely responsible for:

• Selecting appropriate instruments for their clinical context.
• Obtaining all necessary licenses, permissions, and authorizations to use any third-party instrument.
• Complying with applicable copyright, intellectual property, and licensing requirements associated with those instruments.

ClinoView does not implement, endorse, sublicense, or distribute clinical instruments. ClinoView only provides the software infrastructure. Any obligations related to licenses, payments, or third-party rights arising from the use of clinical instruments are the Customer's exclusive responsibility.

18. Acceptable Use

The Customer agrees to use the Services only for lawful purposes and in accordance with these Terms. The Customer must not:

• Use the Services in violation of any applicable law or regulation.
• Upload or transmit malicious code, viruses, or harmful content.
• Attempt to gain unauthorized access to ClinoView's systems or other customers' data.
• Reverse engineer, decompile, or attempt to extract the source code of the Services.
• Resell, sublicense, or otherwise make the Services available to third parties without ClinoView's written consent.
• Use the Services to store or process data in ways that violate applicable privacy or healthcare laws.
• Engage in any conduct that disrupts, damages, or impairs the Services or other users' access to them.

ClinoView reserves the right to suspend or terminate accounts that violate this Section as described in Sections 22 and 23.

19. Intellectual Property

19.1 ClinoView's IP

The Services, including all software, features, interfaces, documentation, AI models, and underlying technology, are owned by ClinoView or its licensors. Nothing in these Terms transfers any intellectual property rights to the Customer.

The Customer receives a limited, non-exclusive, non-transferable, revocable license to access and use the Services during the Subscription period, solely for its internal clinical and administrative operations.

19.2 Feedback

If the Customer provides feedback, suggestions, or ideas regarding the Services, ClinoView may use that feedback without restriction or compensation to the Customer.

20. Confidentiality

20.1 Mutual Obligation

Each party may receive confidential information from the other party in connection with the Services. Each party agrees to:

• Keep the other party's confidential information strictly confidential.
• Use confidential information only to fulfill obligations or exercise rights under these Terms.
• Not disclose confidential information to third parties without prior written consent, except as required by law.

20.2 Exclusions

Confidentiality obligations do not apply to information that:

• Is or becomes publicly available through no fault of the receiving party.
• Was already known to the receiving party before disclosure.
• Is independently developed by the receiving party without reference to the confidential information.
• Is required to be disclosed by law or court order, provided the receiving party gives prompt notice where permitted.

20.3 Customer Data

ClinoView treats all Customer Data as confidential and will not use or disclose it except as permitted under these Terms and the Privacy Policy.

21. Availability of Service

ClinoView will make commercially reasonable efforts to keep the Services available and operational. However, the Customer acknowledges that the Services may be temporarily unavailable due to:

• Scheduled maintenance or updates.
• Third-party infrastructure failures, including internet or cloud service disruptions.
• Cyberattacks or other security incidents.
• Circumstances outside ClinoView's reasonable control (see Section 28).

ClinoView does not guarantee uninterrupted or error-free access to the Services and does not offer uptime commitments unless separately agreed in writing.

22. Suspension

ClinoView may suspend the Customer's access to the Services, in whole or in part, if:

• Payment is overdue by more than 15 days (read-only access; full suspension may follow continued non-payment).
• The Customer is in material breach of these Terms.
• ClinoView reasonably believes that the Customer's use of the Services poses a security risk or violates applicable law.

ClinoView will provide notice before suspension where reasonably practicable. Access will be restored promptly after the issue is resolved.

23. Termination

23.1 Cancellation by Customer

The Customer may cancel the Subscription at any time by sending written notice to sales@clinoview.com at least 30 days before the next billing date. Cancellation takes effect at the end of the current billing period. The Customer retains access to the Services through the end of the paid period.

23.2 Termination by ClinoView

ClinoView may terminate the Customer's Subscription:

• For convenience, with 30 days' written notice.
• Immediately, if the Customer materially breaches these Terms and fails to cure the breach within 10 days of notice.
• Immediately, if required by law or to prevent harm to ClinoView, other customers, or third parties.

23.3 Effect of Termination

Upon termination:

• The Customer's right to access and use the Services ends.
• All accrued payment obligations remain due.
• Sections 12, 19, 20, 24, 25, 26, 27, 29, 30, 31, and 32 survive termination.

24. Data Export

Upon termination or cancellation of the Subscription, ClinoView will make Customer Data available for export in a standard electronic format. The Customer has up to 90 days following the end of the Subscription to download and save their data.

The Customer is responsible for initiating and completing the data export process within this period.

25. Data Retention

25.1 Post-Termination Deletion

After the 90-day export period described in Section 24, ClinoView will permanently and securely delete Customer Data from its active systems within 90 days of the period's end. Upon request, ClinoView will provide written confirmation of deletion.

25.2 Inactive Accounts

If the Customer ceases operations, closes, or becomes unresponsive for more than 90 days, ClinoView will send a final notice to the Customer's last known contact. If no response is received within 30 days of that notice, ClinoView may permanently delete the Customer Data, to the extent permitted by applicable law.

25.3 System Records

After deletion of clinical and patient data, ClinoView will retain system metadata, user access audit logs, and data transmission records for six (6) years for compliance purposes. These records contain administrative and access activity only and do not include patient clinical records, prescriptions, or medical histories.

26. Limitation of Liability

26.1 Exclusion of Consequential Damages

To the maximum extent permitted by applicable law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of revenue, loss of profits, loss of data, loss of business opportunity, or business interruption, regardless of the legal theory under which such damages are claimed and even if advised of the possibility of such damages.

26.2 Aggregate Cap

Each party's total cumulative liability arising out of or related to these Terms, for any and all claims, will not exceed the total amount paid by the Customer to ClinoView during the twelve (12) months immediately preceding the event giving rise to the claim.

26.3 Exceptions

Nothing in these Terms limits liability for: (a) fraud or willful misconduct; (b) death or bodily injury caused by gross negligence; or (c) any liability that cannot be excluded or limited by applicable law.

27. Indemnification

27.1 By Customer

The Customer will defend, indemnify, and hold harmless ClinoView and its officers, directors, employees, and agents from and against any third-party claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to:

• The Customer's use of the Services in violation of these Terms.
• The Customer's use, selection, or configuration of clinical instruments or evaluation tools.
• The Customer's failure to obtain required licenses or authorizations for clinical instruments.
• Any clinical decision, diagnosis, treatment, or prescription made by the Customer or its healthcare professionals using the Services.
• The Customer's violation of any applicable law or third-party rights.

27.2 Exception

The Customer's indemnification obligation does not apply to claims caused directly and solely by ClinoView's gross negligence, willful misconduct, or a verified technical failure in the platform.

27.3 By ClinoView

ClinoView will defend, indemnify, and hold harmless the Customer from third-party claims alleging that the Services, as provided by ClinoView, infringe any intellectual property rights, provided that ClinoView has sole control of the defense and the Customer cooperates reasonably.

28. Force Majeure

Neither party will be liable for delays or failures in performance caused by events beyond its reasonable control, including natural disasters, government actions, labor disputes, internet or infrastructure failures, cyberattacks, pandemics, or other events that could not reasonably have been anticipated or prevented. The affected party must notify the other promptly and resume performance as soon as reasonably possible.

29. Governing Law

These Terms are governed by and interpreted in accordance with the laws of the State of Florida, United States of America, without regard to its conflict of laws principles.

30. Good Faith Negotiation

Before initiating formal dispute resolution, the parties agree to attempt in good faith to resolve any dispute through direct communication within 30 calendar days of written notice describing the issue in reasonable detail.

31. Mediation

If a dispute is not resolved through good faith negotiation under Section 30, either party may submit it to non-binding mediation before a neutral mediator in Broward County, Florida. The costs of mediation will be shared equally by the parties.

32. Binding Arbitration

Any dispute not resolved through mediation within 60 days will be resolved exclusively through binding arbitration in Broward County, Florida, in accordance with applicable commercial arbitration rules. The arbitrator's decision will be final and binding. This arbitration clause supersedes any prior agreement regarding jurisdiction in state or federal courts for disputes covered by these Terms.

The parties may seek emergency injunctive or other equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm, pending the outcome of arbitration.

33. Changes to the Terms

ClinoView may update these Terms from time to time. When changes are made, ClinoView will post the updated Terms on its website with a revised "Last updated" date and provide reasonable notice to Customers by email or through the platform.

If the Customer continues to use the Services after the updated Terms take effect, that continued use constitutes acceptance of the changes. If the Customer does not agree to the updated Terms, they may cancel the Subscription in accordance with Section 23.

34. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

35. Waiver

ClinoView's failure to enforce any right or provision of these Terms on one occasion does not constitute a waiver of that right or provision on any future occasion. Waivers must be in writing to be effective.

36. Assignment

The Customer may not assign or transfer these Terms, or any rights or obligations under them, without ClinoView's prior written consent. ClinoView may assign these Terms, in whole or in part, in connection with a merger, acquisition, sale of assets, or similar transaction. These Terms bind and benefit the parties and their permitted successors and assigns.

37. Entire Agreement

These Terms, together with the Privacy Policy and the Refund & Cancellation Policy, constitute the entire agreement between ClinoView and the Customer regarding the Services and supersede all prior or contemporaneous proposals, negotiations, representations, and agreements relating to the same subject matter.

38. Electronic Acceptance

By accessing, subscribing to, making a payment for, or using the Services, you agree to these Terms. You do not need to sign a paper document for these Terms to be legally binding. Checking a box confirming your agreement at the time of purchase constitutes your electronic acceptance of these Terms.

39. Contact Information

For questions about these Terms, please contact:

ClinoView LLC Email: legal@clinoview.com Website: clinoview.com